Product return procedure
Follow this
procedure to send back to us your order and get the refund:
1. Make sure the products are in
perfect condition and with the original packaging. If the packaging is
damaged or the product is not in perfect condition we will not accept the
return.
2. Put the products into a package and close it.
3. Create the return. Print the label
and fix it to the package.
4. As soon as we receive the shipment in our warehouse and check everything is ok, we will refund to you the money of your order.
B2B Onboarding
Smarter, faster, and easier ordering – built just for you.
We’ve upgraded your buying experience with a powerful new B2B store, designed to give you full control and make placing orders a breeze. Whether you're a seasoned buyer or just getting started, here’s how to get the most out of it.
🧾 Your Account, All in One Place
- View your complete order history
- Track real-time order statuses
- Instantly download invoices
- Update saved addresses and account details
- View reports such as your most purchased products
⚡ Quick Ordering & Reordering
- Use Quick Order to search by product name, SKU, or barcode
- Upload a CSV, PDF, barcode scan, or even email to instantly build your cart
- Duplicate past orders in one click for even faster reordering
- Checkout using saved shipping addresses and pre-agreed payment terms (e.g. Pay on Account)
- Get instant shipping costs before completing your order
📋 Shopping Lists & Saved Orders
- Create and manage shopping lists for your favourite or frequently ordered products
- Instantly build orders based off your shopping lists
- Share lists with your team for seamless collaboration
🔐 Built for B2B
- Access your custom pricing at your agreed terms
- Choose flexible payment options and shipping methods when checking out
- Enjoy a secure, self-serve experience that’s always available, 24/7
Activate Your Account
If you already have an account or would like to apply for one, simply click here to get started.
